The All of Us Researcher Workbench uses Google sign in for all accounts. This requires users to authenticate their account with Google and set cookies in the browser. If you are having trouble signing in, these suggestions may help:
- Confirm that you are using Google Chrome. Other browsers are not supported at this time.
- Check that you are signing into the workbench using your @researchallofus.org account. If you have forgotten your username, refer to the workbench welcome email.
- If you have cookie-blockers enabled, either disable them, or whitelist “https://workbench.researchallofus.org” and “https://accounts.google.com“ (More information can be found here.)
- If you have Chrome extensions installed:
- Try creating a new Chrome profile without any extensions. (We recommend setting up a separate Chrome profile for your @researchallofus.org account). Confirm if this resolves the issue by refreshing the page.
- If you continue using your Chrome extensions on this new profile, you are required to disable or reconfigure the specific extensions. For example, some privacy extensions, such as Privacy Badger, may need to be configured to allow cross-site cookies on accounts.google.com.
If you are still unable to sign in after following these steps, please contact support@researchallofus.org
